Inka Sharatu Puspadarma
IT Strategic and Project Management
Crafting digital experiences through strategic insights and data-driven innovation. Specializing in customer experience optimization and business transformation.
What I Do
Strategic solutions that drive digital transformation
Optimizing workflows and reducing costs by 35% through strategic process re-engineering.
Improving user satisfaction by 40% through comprehensive research and testing.
Leading cross-functional teams and digital transformation initiatives.
Featured Work
Strategic solutions that drive business transformation
MyTelkomsel UX Case Study
Comprehensive UX case study for MyTelkomsel Super App transformation using design thinking approach. Addressed 63% negative ratings by redesigning homepage and prioritizing core user needs like quota check and package purchase.
Microservices Enterprise Architecture Design with AI-Powered OCR
Led comprehensive enterprise architecture design using TOGAF framework, integrating AI-powered OCR and microservices for telecommunications complaint handling. Achieved 4.25/5 stakeholder validation score and created scalable solution improving operational efficiency.
MyTelkomsel Sentiment Analysis Dashboard
AI-powered sentiment analysis using IBM Granite to analyze MyTelkomsel Super App transformation. Processed thousands of Google Play Store reviews, revealing 93% negative sentiment and providing actionable UX improvement recommendations.
KlinField AgriTech Platform
Winner of 1st Place National Business Plan Competition for AI-powered agricultural solution. Led strategic product development combining AI, IoT, and mobile platforms to revolutionize pest detection and crop management for Indonesian farmers.
Skills & Expertise
Technical and strategic capabilities developed through hands-on experience
UX Research & Design
User-centered design thinking, prototyping, usability testing
Business Analysis
Process optimization, requirements analysis, stakeholder mapping
Project Management
CAPM certified, cross-functional team leadership, agile methodologies
Data Analytics & AI
IBM Granite AI, Python, sentiment analysis, machine learning
Enterprise Architecture
TOGAF framework, microservices design, system integration
Product Strategy
Market research, go-to-market strategy, competitive analysis
Process Optimization
Workflow redesign, automation, efficiency improvement
Stakeholder Management
Communication, relationship building, requirement gathering
Python Programming
Data analysis, Streamlit, automation, API integration
Strategic Planning
Business planning, roadmap development, innovation strategy
My Journey
Education & Professional Experience
Education
Bachelor of Information Systems
Telkom University, Bandung
Professional Experience
Product Strategy Intern
PT. Telekomunikasi Selular
Leading product strategy initiatives and customer experience optimization for Indonesia's largest telecom operator.
Customer Experience Analyst
PT. Telekomunikasi Selular
Analyzed customer feedback and implemented A/B testing frameworks to improve user satisfaction by 40%.
Business Process Analyst
PT. Telekomunikasi Indonesia
Redesigned critical business processes and developed automated reporting systems for network operations.
Practicum Assistant
Telkom University
Assisted in teaching business process modeling and information systems courses to undergraduate students.
Certifications
Google Project Management
Google • 2025
IBM Granite AI Classification
IBM • 2025
CAPM Certification
PMI • 2024
UX Design Fundamentals
IBM • 2024